Oliva, Rogelio and John D. Sterman. In Handbook Service Science, edited by Cheryl A. Kieliszewski , James C. Spohrer, and Paul P. Maglio, 321-358. New York: Springer, 2010. Download Model and Technical Documentation.
John Sterman. Cambridge, MA: January 2010.
John D. Sterman. Cambridge, MA: January 2010.
Sterman, John D. In Business Simulations: Concepts and Applications, edited by S. Kapoor, India: Icfai Books, 2009.
Rahmandad, Hazhir, Nelson P. Repenning, and John D. Sterman. System Dynamics Review Vol. 25, No. 4 (2009): 309-338. Access paper through MIT Libraries. Download the Vensim Model Reader. Download the Model [Vensim]. Download Supplement [Model Documentation].
Joe C. Hsueh, David Miller and John D. Sterman. In Proceedings of the 27th International Conference of the System Dynamics Society, edited by Andrew Ford, David N. Ford, and Edward G. Anderson. Albany, NY: July 2009.