"Cutting Corners and Working Overtime: Quality Erosion in the Service Industry."

Oliva, Rogelio, and J. Sterman. Management Science Vol. 47, No. 7 (2001): 894-914. Download Paper.

"Nobody Ever Gets Credit for Fixing Problems that Never Happened: Creating and Sustaining Process Improvement."

Repenning, Nelson P. and John D. Sterman. California Management Review Vol. 43, No. 4 (2001): 64-88. Download Paper.

"System Dynamics Modeling: Tools for Learning in a Complex World."

Sterman, John D. California Management Review Vol. 43, No. 4 (2001): 8-25. Access Paper through MIT Libraries.

"Fine-Tuning Your Casual Loop Diagrams, Part II."

Sterman, John D. The Systems Thinker, June 2001.

"Fine-Tuning Your Casual Loop Diagrams, Part I."

Sterman, John D. The Systems Thinker, May 2001.

Instructor's Manual to Accompany Business Dynamics: Systems Thinking for a Complex World.

Sterman, John D. Columbus, OH: McGraw-Hill, 2001.