Government statistics often undercount how many people are working remotely, according to a new study.

Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

Machine learning, hybrid work, and even layoffs can offer companies a chance to promote a positive work culture.

Bot detection models may return a high rate of accuracy, but that’s due to a critical limitation in the data used to train them, a new study finds.

A new MIT Sloan study finds that tweaking the amount of masculine or feminine language in online job postings doesn’t increase gender diversity in the applicant pool.

Research finds Democrats and Republicans react to persuasive messaging in ways that don’t always align with their party leader’s stated positions.

Blockchain’s permanent record is one of its strengths, but it can cause problems for marketing strategies and consumer privacy.

Carmakers can spend $3 billion on a single design. Machine learning models can streamline the process — and bring fewer duds to market.

A new book by MIT Sloan professor Catherine Turco explores how street-level markets are a central, and centrally important, social institution in American life.

Circuit breakers are meant to calm the markets. But new research shows that they can backfire and create more volatility if not properly designed.