Government statistics often undercount how many people are working remotely, according to a new study.

Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

A good jobs system prioritizes customers and is designed to maximize employees’ productivity, motivation, and contributions.

A new study finds that occupations are becoming more age-friendly — but older workers don’t always benefit.

A new study from MIT Sloan Management review finds many employees use AI without realizing it — and without realizing how it benefits them.

Key steps to digital transformation include building ecosystems, providing great customer experience, and treating data as a strategic asset.

A new book shows that successful firms are using artificial intelligence to complement human workers, not replace them.

An AI productivity boom is coming. Here’s what managers need to know to roll out intelligent technology that’s ethical and worker-centric.

MIT Sloan’s Thomas Kochan shares insights and actions to help executives better understand the employee organization landscape.

Remote work practices help companies hedge against operational risk, and are tied to more IT investment in general.