As artificial intelligence takes off, all companies should be thinking about value creation, value capture, and value delivery.

Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

Economist and former Italian prime minister Mario Draghi said he expects the war in Ukraine to send inflation higher. Tensions with China aren’t helping.

Machine learning, hybrid work, and even layoffs can offer companies a chance to promote a positive work culture.