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Klein, M., G. A. Herman, J. Lee, Thomas W. Malone and E. O'Donnell. In Organizing Business Knowledge: The MIT Process Handbook, edited by Crowston, K. G., Herman, G., and Malone, T. W., 379-402. Cambridge, MA: MIT Press, 2003.
Malone, Thomas W., Kevin Crowston and George A. Herman. Cambridge, MA: The MIT Press, 2003.
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