"The Ombudsman's Role in a Dispute Resolution System."

Rowe, Mary. Negotiation Journal Vol. 7, No. 4 (1991): 353-361.

"In Pursuit of Justice."

Rowe, Mary. Review of Justice on the Job: Resolving Grievances in the Non-Union Workplace, by David W. Ewing. MIT Sloan Management Review, September 1990.

"Helping People Help Themselves: an Option for Complaint Handlers."

Rowe, Mary. Negotiation Journal Vol. 6, No. 3 (1990): 239-248.

"Barriers to Equality: the Power of Subtle Discrimination."

Rowe, Mary. The Employee Responsibilities and Rights Journal Vol. 3, No. 2 (1990): 153-163. Download Preprint.

"Cost-Effectiveness of Ombudsman Offices."

Rowe, Mary, and Anthony Permeski. Corporate Ombudsman Newlsetter, May 1990.

"People Who Feel Harassed Need a Complaint System with both Formal and Informal Options."

Rowe, Mary. Negotiation Journal Vol. 6, No. 2 (1990): 161-172.