Cookies and emojis are out. What’s in: Using artificial intelligence and machine learning to understand social customers in the field and on the fly.

The new faculty joining MIT Sloan in 2022 are experts in finance, system dynamics, technological innovation, and more.

For a fairer and more diverse way of hiring and promoting, managers must be in agreement about what they look for when awarding merit.

Machine learning tools only work if people use and trust them. To achieve this, developers and end users should have a back-and-forth conversation.