Ideas Made to Matter
A better process for processes
Visualization techniques natural to factory work can help knowledge workers transform their processes.
Nov 8, 2019
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Donald Kieffer
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Donald Kieffer is a Senior Lecturer in Operations Management at MIT Sloan.
He is a career operations executive and co-creator of Dynamic Work Design. Kieffer started working running equipment in factories at age 17. He was vp of operational excellence at Harley-Davidson where he worked for 15 years. Since 2007, he has been advising executive teams around the globe in a range of areas including strategy deployment, product development, and operational improvement. Don has worked with industries as diverse as oil/gas, medical, biomedical, and banking.
His guidance was instrumental in transforming both the production and technical development areas of a Cambridge-based genomic sequencing organization, now an industry leader, using the techniques of Dynamic Work Design.
He is founder of ShiftGear Work Design, LLC and also teaches Operations Management at AVT in Copenhagen.
Kieffer holds a BS in electrical engineering from the University of Pittsburgh.
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